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Return and Refund Policy


At The Nature Masons, we strive to give you the very best shopping experience possible.

  • The Nature Masons is not responsible for any damage caused after delivery.
  • In case of any problem or quality issue with the product, we will exchange the product. All you need to do is give us a call or email us within 1 week of delivery. You can reach us on +91 7020945132 or thenaturemason@gmail.com and our Customer Care will be happy to assist you.
  • Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
    • Any complaints has to be raised within 7 days of receipt of the product.
    • Returns and exchanges requests will be subject to checking and vetting by the Nature Masons
    • Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
    • Shipping charges are non-refundable charges.
    • Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
  • Modification / Cancellations to Order : An order placed cannot be Similarly if the customer desires so, an order can be cancelled before shipping. Once it is shipped, it cannot be cancelled. In such cases if so desired the order can be refunded less two-way shipping charges (which could be over 50% of the order value) The refund will be done within 15 days from the date of cancellation.
  • No return can be processed in case of allergies/skin reactions, dislikes of fragrance or colour variations. We highly recommend checking the ingredients list in case of known allergies and performing a patch test prior to use to check for unknown allergies. We will happily allow one exchange in this case but only if notified within 15 days of delivery.
  • These products being natural products, are likely to react to environmental factors like heat, cold etc and may either solidify or become liquid. Though we take utmost care, there can be factors beyond our control.
  • Damages caused upon negligence or incorrect application cannot be covered under the Returns Policy. 

For Refunds please note the following –

  • If you paid with a Credit or Debit card, you will receive a full refund and will be reflected to the bank account/card/wallet in 4-10 working days.
  • For Cash On Delivery orders, The Nature Masons will issue a cheque in the name of billing customer and dispatch to billing address.
  • For orders placed via store credit/Gift Vouchers/Promotions your refund will in the form of an online store credit for the item which may be redeemed at a later point of time on neemlinaturals.com.
  • No Refund shall be made once goods are sold.
  • Shipping charges incurred on Free Trials are non-refundable.

All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:

  • Sold in a physically damaged condition.
  • Has missing parts or accessories
  • Product packaging not opened, product not used.

Cancellation Policy

For Cancellations please contact us at thenaturemasons@gmail.com before your order is shipped